Returns Policy

We understand that for some it can be a little tricky to select jewellery online. Prior to placing your order you are welcome to book an in person jewellery consultation with Ambrin. This will allow you the opportunity to try pieces on and help you to decide on the perfect selection of jewels! To do this please get in touch via email.

Every piece of jewellery is handmade from scratch and boasts varying hand crafted textures and curves. Furthermore no two pearls are ever the same meaning your jewel is completely unique to you. Please note that all handmade jewellery appears slightly different and your jewellery item may not be the piece that features in our photographs. If you have any questions about this please email us prior to placing your order.

 

We are unable to offer returns as our jewellery is created on a made to order basis. Manufacturing in this way allows us to keep our products personal and special. Furthemore it ensures that we are able to minimise our waste and therefore our environmental impact.

All pieces of jewellery are handmade by Ambrin and quality checked upon completion. In the unlikely event that your piece is faulty we will be able to facilitate an exchange, repair or return. Any concerns must be reported within fourteen days of recieving your item.

If you have accidentally damaged your item please see our 'Wear and Care' guide for details on our repair service and how we can help you.